Frustrated by Broken Promises from your IT Provider?  

You're Not Alone!

Clear your frustrations by auditing your  IT Provider using these 7 critical components. 

Download Today!

Still unsure your IT Provider is not giving you the attention you deserve?

Watch MSP Industry Expert, Nick Points, talk about the common red flags within the IT industry 

and what a great IT provider should look like for you.  

Are you experiencing any of these common warning signs?


  • You receive surprise invoices.

  • You are experiencing a lack of communication.

  • There is no follow-up or follow-through when promised.

  • You reach out multiple times to get an issue resolved.

  • You experience lengthy wait times for resolution.

  • IT support is hard to get ahold of.

  • They mostly reach out when something is wrong.

  • They often ask you to spend more money.

  • The invoices are vague or confusing to read.

  • The focus is on servers/computers rather than your business.

  • Your hardware seems messy or unorganized.

  • They use "IT Terms" that make no sense to you.

If you are nodding your head yes to any of the questions, fill out the form to get the 7 Critical Components to Auditing Your IT Provider. 

As well as the steps you should follow when you have completed the auditing process.

What Our Customers Say About Us

We started using Newave for our business IT services a year or so ago and have been very pleased with their services.  Their management is responsive to our needs.  Their staff are friendly, attentive, and seem genuinely happy to take care of our needs.  Quite frankly, they are nice people who are good at their job and I enjoy working with them.  They have brought my company into the 21st century with their security products.  I would highly recommend them to fill your business IT needs.

Mike Carroll

We had Newave Solutions provide us with a quote to replace our existing IT provider. They were extremely thorough in their evaluation and spent hours getting to know our system, our tech needs and learn how we do things. Their presentation was amazing and well within our price point. We increased service, reduced costs and our efficiently has increased with what we have. Great team!


We recently switched to Newave from a different IT service provider, and the switch has definitely paid off. They have been patient, understanding and thorough in the transition process. They are more than willing to reach out to third parties to work directly with them to solve your problems, which saves me time in the long run. I am always confident that their suggestions are in the best interest of our business and not just a "quick fix" or a sales pitch for another product. Our office productivity has greatly increased because of suggestions they have made in that regard. Always willing to help and genuinely want the best for our business.

Adriana Marts

We have used Newave Solutions as our vendor for several years now both for our VOIP phone system installation & management and their IT Services throughout all our locations.

All Staff has been great with helping us stay up to date with the ever growing IT world and our business needs. They schedule regular maintenance on our systems to make sure they are secure.

They host frequent meetings to keep their customers informed and usually serve the best waffles and coffee around on Wednesdays! :)

Mullin Inc